Mediclinic Southern Africa

COVID-19 Visiting Hours

Mediclinic is conscious of the evolving COVID-19 pandemic, and in an effort to ensure that we are best managing the risk to our patients, staff and the community, the decision was made to temporarily withdraw visitor access. While we understand that visiting is important to our patients’ recovery, we believe that this is currently the most appropriate decision.
It is important to note that there will be exceptions to these visitor measures as detailed below:

• Visits to Neonatal ICU (one parent at a time)
• Visits to paediatric unit (one parent may live in with the child)
• Visits to maternity unit (well father / partner may visit)
• Visits to critically ill patients (visits per arrangement with the unit manager)

Staying In Touch With Patients

We encourage you to contact patients via mobile phone; alternatively, phone the hospital and request to speak to him/her. Direct relatives will be updated on the condition of the patient by our staff. Please be assured that we will do our utmost to make patients feel as comfortable and safe as possible and to keep you in virtual contact with him/her to the best of our ability.
Providing Items For Patients

You are welcome to bring items such as clothes or snacks to patients. These items can be dropped off at the access control point at the hospital. Please mark bags clearly with the patient’s name and we will ensure the items are delivered to the intended recipient. You can also collect items that need to go home from the access control point. These will be in a labelled plastic bag. As an added precaution, please wipe these items down or wash with soap and water when you get home.

Mediclinic would like to emphasise that everyone within the healthcare sector is working together to fight the pandemic. We encourage communities to observe all measures put in place to limit the spread of the virus.

Please note that there may be changes to these general visiting hours at a locality level, and we advise you to visit the specific hospital page or contact the facility for further details.