Benefits you Get for Joining Medicallib

Medicallib offers lots of benefits for patients and to make sure patients get the best out of Medicallib, we make it completely free. Opening an account with is completely free at all times and will always be free. The platform is accessible anywhere 24/7 from any fixed or mobile station containing internet. No software installation is required.

Here is what you can get or expect from us:

  •  Locate what you are looking for with accuracy whether it is a GP, specialist, supplier, services etc. as long as they fall within the healthcare ecosystem and provided they are listed on our platform.
  • Multi criteria search engine (MCSE): Your search can be narrowed down according to specialty or service, location proximity, availability, language, reviews and much more.
  • Question and Answer Forum: A Q & A forum enables you to ask any question to healthcare professionals or to patients like yourselves.
  • An Online Review:  Search healthcare professionals based on reviews from other patients or customers. This is really valuable for getting the right professional. You can also rate these professionals if you have make use of their services. This  page shows any resolved conflict between a user and a healthcare professional.
  • Resources: A library of useful resources and tools can be accessed to assist you in your safety, health journey or treatment. Resources include emergency contact details, first aid, how to get medical freebies such as condoms, free HIV testing and much more. Visit our resource center for more
  • Doctors can send your prescription or refills directly to your patient dashboard and to your pharmacy of choice using our mailing system or other features.
  • Live chat with your doctor or company of choice from the convenience of your home or office. Available 24/7.
  • Find and make online booking easily and quickly with a GP, specialist, pharmacies or professional from the convenience of your home. Available 24/7, anytime and anywhere. Register your appointment directly on your healthcare professional’s calendar in less than 5 min.
  • SMS and Email Reminders: You get an SMS and Email notification at every step of the booking process. In addition you also get reminded by SMS and Email before your appointment due date. Never again be worried about forgetting an appointment.

How to make an online appointment with Medicallib


Appointment is enabled by the healthcare professional. If you do not see “Book an Appointment Now!” On a business page, then it means that practitioner has not enabled it or does not accept online booking. Some may use the lead form or “The Box” for patients to request information. So check on information provided on the business owner’s page.
Below are the simple steps you need to follow in order to create an online appointment:

  • Register or Login
  • Search for GP, specialist, professional or service
  • Create and confirm appointment
  • Note: The following fields; First Name, Last Name, Email, Phone, and Any Additional Comment are compulsory. All the other fields are optional but be sure to enter sufficient information when creating a booking so that your appointment will not be rejected.
  • Once an appointment is created, then you will receive a confirmation SMS.
  • Next wait to be notified by SMS and Email a second time based on whether your appointment is APPROVED or CANCELED.
  • If your booking is approved then you will be reminded by SMS and Email a third time before the due date depended on the choice of your healthcare professional. If your appointment is cancelled, then you will receive an SMS and Email stating the reason for cancellation.


Appointment cancellation or rescheduling

Patients can cancel or reschedule their appointment at any given time. You must however canceled at least 24 h before appointment due date. This helps other patients looking for an urgent appointment to take your slot. Failure to do so will mean doctor has the right to cancel any booking appointment you make the next time without notice. You must cancel an appointment before you can reschedule a new one. If you forgot your appointment due date due to one reason or the other, then contact your doctor at least within the next 24 hour so that you won’t be penalized the next time. Do not feel shy or bad about forgetting to attend an appointment. We are all humans after all.


How to Cancel an Appointment

  • Use “The Box” feature on the right sidebar of your doctor or company’s page if enabled. Make sure you select “Cancel Appointment” as your subject and then fill in all necessary details. Read more on how “The Box” features works at the bottom of this post. 
  • You can also make use of your practice’s phone number or email address to cancel an appointment and reschedule an appointment.

Provider Search and User Data

Do not fall pray into the hands of fraudulent medical practitioners. We try our best to verify all those listed on our platform but you can also do your own homework if in doubt. Make use of the following links or procedure:

  1. Provider Search
  2. You can also phone the Health Professions Council of South Africa (HPCSA) at (012) 338-9300/1 or e-mail

We take data protection very seriously and have put in place various mechanisms to ensure safety of patient’s data or information.

  1. You can delete your profile at any time from your dashboard
  2. Information exchange is encrypted using SSL protocol as shown by the padlock on the browser
  3. All messages are encrypted and only accessible to you and your healthcare professional
  4. The healthcare professional takes responsibility for the quality of service delivered as well as confidentiality, security and safety of patients’ information. Medicallib is only but a platform which facilitates communication between you and your healthcare professional
  5. Do not submit any Protected Health Information (PHI) or any information you feel is too personal or sensitive and which you think may be used against you either to your doctor or through the question and answer forum. Way between any benefit and misfortune when submitting any sensitive document through this platform. We do not yet manage personal health information.


This feature is very similar to the Lead Form which is used to contact a business owner and the content of which appears in your inbox. However, unlike the Lead Form only the business owner can view sent messages.
This form can be enabled and disabled by the healthcare professional. If you don’t see it, it means they did not enable it. 


What can “The BOX” be used for and what are its advantages?

  • It allows patients, customers or visitors to submit images and/or PDF files directly to healthcare professional’s dashboard.
  • Messages are submitted according to categories created by the business owner. Such categories will show in the front-end as subjects. Examples of such categories include quotation, applications, pre-consultation, etc.
  • All messages are end to end encrypted and can be deleted by the business owner. 
  • It is not used for long term storage of user data
  • The business owner cannot reply to the sender directly
  • The Box may also be used by a consulting healthcare practitioner to refer patient’s information to a remote location for further advice or intervention.
  • To order repeat prescriptions from a pharmacy
  • For appointment cancellation or rescheduling
  • To submit sick notes or referral letters
  • And much more as the healthcare professional might deem fit.

Some fields and their meaning

Highlighted below are the meanings of some common categories which a business owner may create and which Medicallib recommends. The business owner have the responsibility to explain the meaning of any subject field or message category created and which is not listed here to their users.

  • Quotation: Used to request or send quotations
  • Application: Used to submit an application or request information about an application
  • Pre-consultation: It aims at helping patients not spend too much time during visit to a healthcare professional’s office. This can be achieved if you submit any supporting document after booking. In this way, the healthcare professional already has all necessary information and must have thought on how to assist you better and quicker upon your arrival.
  • Cancel Appointment: Used to cancel an appointment 24 hour before due date
  • Refer a Patient: A healthcare worker can use this to refer a patient to your facility without the need of a written note.
  • Others: For reasons other than those stipulated on the subject field.