> Stay calm > Identify the nature of the emergency: road accident, heart attack, building on fire and so on > Identify the exact physical location of the incident, nearest corner, or landmark > Contact an emergency number (see below for details) > Give your name and contact details > Provide details about the incident, and any possible details or suspects. > Stay on the line as much as possible to answer operator’s questions
BELOW ARE SOME USEFUL NUMBERS TO KEEP AT ALL TIME (South Africa Only):
| Emergency Type | Numbers |
| Any form of emergency | 112 |
| Ambulance or Fire Department | 10177 |
| Emergency/National Police Response | 10111 |
| Netcare 911 (life-threatening emergencies): | 082911 |
| ER24 emergency contact | 084 124 |
| Mountain rescue-KZN | 031 307 7744 (KZN), 021 948 9900 (Western Cape), 074 125 1385 / 074 163 3952 (Gauteng) |
| Poison Emergency (Include animal bites, allergic reaction and any other form of poision) | 021 931 6129 – Tygerberg; 021 689 5227 – Red Cross (National); 080 033 3444 – KZN; 082 491 0160 – Bloemfontein |
| Child Abuse | 0800 05 55 55 |
| Crime Stop number (SAPS): Include any form of violence, rape or sexual assault | 086 00 10111 |
| Gender based violence (does not discriminate based on gender, sexual orientation, age, race or religion) | 0800 428 428 |
| Domestic violence Helpline | 0800 150 150 |
| Legal Aid South Africa (Free legal aid for those who cannot afford one) | 0800 110 110 |
| Commission for Gender Equality (Gender discrimination and abuse) | 0800 007 709 |
| South African Human Rights Commission | 011 877 3600 |
| Disease | Hotline |
| AIDS | 0800 012 322 |
| COVID-19 24 Hour Hotline Number | 0800 029 999 |
| COVID-19 WhatsAPP Number. Save numbers to your contact and type “Hi” to start chatting. | 0600 12 3456 |
